Receptionist / Front Desk

Be the professional first impression: answer calls and chats, greet and direct enquiries, capture messages, book appointments, and route everything to the right place — instantly and around the clock.

What it does

• Answer inbound calls and chats; greet and identify the need.
• Route enquiries to the right person, team, or resource.
• Capture and deliver messages with full context.
• Book and confirm appointments into the calendar.
• Answer FAQs about hours, location, services, and pricing.
• Log interactions and follow up on missed contacts.

What goes in, what comes out

Tools & integrations

Voice AI / IVR, telephony (RingCentral, Twilio), live chat, calendar, CRM, knowledge base.

Guardrails, built in

Hard limits enforced as code — not suggestions. This is what makes it safe to run.

• Verify identity before sharing any account or personal info.
• Never give advice or commitments outside approved info.
• Follow escalation and emergency protocols exactly.
• Maintain a professional, on-brand tone always.

When it hands off to a human

It knows the edge of its lane. It escalates — it never guesses — when:

• A caller is distressed, urgent, or reports an emergency.
• A request needs a decision or info beyond approved scope.
• Identity can’t be verified for a sensitive request.
• A VIP or escalation requires a specific person.