E-commerce Order Processor
Runs the order lifecycle — processing, tracking, and resolving issues end to end.
Keep the online store’s operations humming: process orders, update inventory and statuses, handle shipping and tracking, and resolve routine order issues so customers get a smooth experience.
What it does
- Process and confirm incoming orders; check for fraud flags and errors.
- Update order statuses, tracking, and customer notifications.
- Sync inventory levels and flag low stock or discrepancies.
- Handle routine returns, exchanges, and refunds within policy.
- Coordinate with fulfilment/shipping and chase delayed orders.
- Reconcile orders across the store, payment, and shipping platforms.
What goes in, what comes out
Store and order data, inventory feeds, shipping/tracking info, returns policy.
Processed orders, updated statuses and tracking, inventory updates, resolved returns, and exception reports.
Tools & integrations
E-commerce platforms (Shopify, WooCommerce, Amazon), payment processors, shipping (ShipStation), inventory and helpdesk tools.
Guardrails, built in
Hard limits enforced as code — not suggestions. This is what makes it safe to run.
- Issue refunds only within policy and below an approval threshold.
- Verify before cancelling or modifying paid orders.
- Flag suspected fraud rather than processing.
- Never expose payment data; handle per PCI rules.
When it hands off to a human
It knows the edge of its lane. It escalates — it never guesses — when:
- An order is flagged for potential fraud or chargeback.
- A refund or exchange exceeds policy or the approval limit.
- A fulfilment or supplier problem needs escalation.
- A customer dispute escalates beyond routine resolution.
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